Support

Contact: info@vandestadt.com — we read every message, and usually reply within 10 working days.

Please don’t send health information or personal details we don’t need to help you. Messages you send are handled under the website privacy notice.

Most questions are answered in the app: Gyli › Settings › About › FAQ.

Cancel: Gyli › Settings › Purchase › Manage Subscription, or iPhone Settings › your name › Subscriptions. Premium stays active until the end of the period you paid for.
Refunds: Apple handles all payments and refunds. Request a refund at reportaproblem.apple.com.
Restore on a new iPhone: Gyli › Settings › Purchase › Restore Purchase, signed in with the same Apple Account.

Your data is stored on your iPhone and, if iCloud is on, in your own iCloud. We cannot see it or restore it — please keep iCloud on or use Settings › Data › Export my data.
To move to a new iPhone, sign in with the same Apple Account with iCloud on for Gyli.
To delete everything: Gyli › Settings › Data › Delete all data.
Anonymous usage statistics are off unless you turn them on in Gyli › Settings › Data › Share anonymous usage data. When on, Gyli sends which features are used — never what you enter — so we can improve it.
Read the Privacy Policy.

AI reviews (Premium): iPhone 15 Pro or later, Apple Intelligence turned on and downloaded, and iPhone and Siri set to the same supported language.
Head-nod logging: AirPods Pro, AirPods (3rd generation) or later, or AirPods Max.
Your own voice for spoken cues: Personal Voice set up in iPhone Settings › Accessibility.

Gyli is a fitness tracker, not medical advice. Read the Health and Safety notice — it is also in the app under Settings › About.

Privacy Policy · Terms of Use · VDS Software Design Studio, LLC, Dubai, Dubai International Financial Centre (DIFC), Building 27, office 201, UAE